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TMates LLC (“TMates”, “we”, “us”, or “our”) operates the website at www.tmates.com and other related websites and mobile applications with links to these Terms of Use (collectively, the “Site”). Through the Site, we offer an online licensed technology platform (the “Platform”) enabling our members (“Members”) to report their health history and engage health care professionals (“Treating Providers”) to obtain medical and health care services, including but not limited to medical diagnosis and treatment of certain medical conditions (“Services”). By accessing and using the Site, you agree to be bound by these Terms of Use and all other terms and policies that appear on the Site. If you do not wish to be bound by any of these Terms of Use, you may not use the Site or the Platform. You further agree that the limitations set forth in these Terms of Use are fundamental elements of the agreement between you and us and that the Site and the Platform would not be provided to you absent such limitations.
Each Treating Provider who delivers Services through TMates is an independent healthcare professional solely responsible for all Services he or she provides to you. TMates does not practice medicine or any other licensed profession and does not interfere with the practice of medicine or any other licensed profession by Treating Providers, each of whom is responsible for his or her Services and for compliance with the requirements applicable to his or her profession and license. Neither TMates nor any third parties who promote the Platform or provide you with a link to the Platform shall be liable for any professional advice or Services you obtain from a Treating Provider via the Platform. USE THE PLATFORM AND ENGAGE IN SERVICES BY TREATING PROVIDERS AT YOUR OWN RISK.
None of the Site content (other than the information you receive from Treating Providers) should be considered medical advice or an endorsement, representation or warranty that any particular medication or treatment is safe, appropriate, or effective for you.
1. Telehealth is the delivery of medical and healthcare services virtually, where the patient and the healthcare professional are not in the same physical location. During your telehealth consultation with a Treating Provider, details of your medical or health history and personal health information will be collected from you.
2. THE MEDICAL CARE YOU RECEIVE FROM YOUR TREATING PROVIDER THROUGH TMates IS NOT A SUBSTITUTE FOR OTHER MEDICAL TREATMENT YOU MAY NEED. You should seek emergency help or follow-up care when recommended by a Treating Provider or when otherwise needed, and continue to consult with your primary care physician and other healthcare professionals as recommended. Your Treating Provider may make arrangements for follow-up care either through TMates, a health systems partner, or other health care providers. Among the benefits of the Platform are improved access to healthcare professionals and convenience. However, as with any medical or health service, there are potential risks associated with the use of telehealth. These risks include, but may not be limited to:
3. By accepting these Terms of Use, you acknowledge that you understand and agree with the following:
TMates is required to comply with the health privacy and security provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as amended from time to time, and all health privacy and security regulations promulgated thereunder and to maintain safeguards to protect the security of your protected health information. We devote considerable effort toward ensuring that your personal information is secure. Our policies regarding the use of health and other personal information is provided in our Site Privacy Policy and health information Notice of Privacy Practices. As part of providing you with the Platform, we may need to provide you with certain communications, such as appointment reminders, service announcements, and administrative messages. These communications are considered part of the Platform and your Account (as defined below). While secure electronic messaging is always preferred to insecure email, under certain circumstances, insecure email communication containing personal health information may take place between you and TMates. We cannot ensure the security or confidentiality of messages sent by email.
When you register on the Site, you are required to create an account (“Account”) by entering your name, email address, password, and certain other information collected by TMates (collectively “Account Information”). To create an Account, you must be of legal age to form a binding contract. If you are not of legal age to form a binding contract, you may not register to use the Platform. You agree that the Account Information that you provide to us at all times, including during registration and in any information you upload to the Site, will be true, accurate, current, and complete. You may not transfer or share your Account password with anyone or create more than one Account (with the exception of subaccounts established for children of whom you are the parent or legal guardian). You are responsible for maintaining the confidentiality of your Account password and for all activities that occur under your Account. TMates reserves the right to take any and all action, as it deems necessary or reasonable, regarding the security of the Site and your Account Information. In no event and under no circumstances shall TMates be held liable to you for any liabilities or damages resulting from or arising out of your use of the Site, your use of the Account Information or your release of the Account Information to a third party. You may not use anyone else’s account at any time.
The Site and the Platform are available for use by minors solely under the supervision of their parents or legal guardians. The Member for each user under the age of 18 must be the user’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms of Use and for ensuring that such minor’s use of the Site and the Platform comply with these Terms of Use.
Healthcare Providers may wish to use the Site and the Platform for consultation purposes. If you are a Healthcare Provider and are using the Site and the Platform for consultation purposes, you agree that you have obtained all appropriate consents from your patients and all appropriate authorizations if your patient is a minor or is not capable of giving consent.
You may wish to authorize your Caregiver to use this Site and the Platform on your behalf. If you choose to do so, you agree to indicate on the Patient Telemedicine Consent Form that your Caregiver is authorized to act on your behalf.
We hereby grant to you a limited, non-exclusive, nontransferable right to access the Site and use the Platform solely for your personal, non-commercial use and only as permitted under these Terms of Use and any separate agreements you may have entered into with us (“Access Rights”). We reserve the right, in our sole discretion and for any reason, to deny or suspend anyone’s use of the Site or the Platform, including access to a Treating Provider’s Services via the Platform. You agree that you will not, and will not attempt to: (a) impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity; (b) use the Site or the Platform to violate any local, state, national or international law of any kind, criminal or civil; (c) reverse engineer, disassemble, decompile, or translate any software or other components of the Site or the Platform; (d) distribute viruses, trojan horses, worms, time bombs, cancel-bots, corrupted files, spyware, or other harmful software or computer code through the Site, (e) communicate any harmful, offensive, threatening, abusive, libelous, harassing, defamatory, vulgar, obscene, profane, hateful, fraudulent, sexually explicit or pornographic, or otherwise objectionable material of any sort, or (f) otherwise use the Site or the Platform in any manner that exceeds the scope of use granted above. In addition, you agree to refrain from abusive language when communicating with Treating Providers through the Site. TMates is not responsible for any interactions with Treating Providers that are not conducted through the Site.
You agree to pay all fees or charges to your Account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. By providing TMates with your credit card number and associated payment information, you agree that TMates is authorized to immediately invoice your account for all fees and charges due and payable to TMates hereunder and that no additional notice or consent is required. If your health plan, employer or agency has arranged with TMates to pay the fee or any portion of the fee, or if the fee is pursuant to some other arrangement with TMates, that fee adjustment will be reflected in the fee that you are ultimately charged. Please check with your employer, health plan or agency to determine if any Services will be reimbursed. If you do not have insurance coverage for Services, or if your coverage is denied, you acknowledge and agree that you shall be personally responsible for all incurred expenses. TMates offers no guarantee that you shall receive any such reimbursement. TMates reserves the right to modify or implement a new pricing structure at any time prior to billing you for your initial payment or for future payments due pursuant to these Terms of Use.
Appointment Cancellation and Missed Consultation Policy
TMates is committed to providing timely and effective healthcare services to all our patients. To manage our resources efficiently, the following policy is in place for appointment cancellations and missed consultations:
Cancellation Notice: Members are requested to inform TMates at least 24 hours in advance if they are unable to attend a scheduled appointment. This advance notice allows us to optimize the schedules of our healthcare professionals and extend care to other members in need.
Missed Consultation Fee: If a member fails to attend a scheduled appointment without prior notification, a fee equivalent to the full consultation fee will be charged. This non-refundable fee is necessary as the appointment time was reserved and could not be offered to other members.
Consecutive Missed Appointments: Patients who miss two consecutive scheduled appointments without providing prior notification may be subject to the missed consultation fee and a review of their ongoing care arrangement with TMates.
Special Circumstances: TMates understands that emergencies and unexpected situations can occur. Exceptions to this policy may be made on a case-by-case basis at our discretion.
Patients are encouraged to communicate any changes in their ability to attend scheduled appointments as promptly as possible.
For inquiries or concerns regarding this policy, please contact our support team.
WE WILL NOT BE LIABLE FOR ANY INFORMATION, SOFTWARE, OR LINKS FOUND AT ANY OTHER WEBSITE, INTERNET LOCATION, OR SOURCE OF INFORMATION, NOR FOR YOUR USE OF SUCH INFORMATION, SOFTWARE, OR LINKS, NOR FOR THE ACTS OR OMISSIONS OF ANY SUCH WEBSITES OR THEIR RESPECTIVE OPERATORS.
The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and the design, selection and arrangement thereof), are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. These Terms of Use permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Site except as generally and ordinarily permitted through the Site according to these Terms of Use. You must not access or use for any commercial purposes any part of the Site or any services or materials available through the Site.Certain of the names, logos, and other materials displayed on the Site or in the Platform may constitute trademarks, trade names, service marks or logos (“Marks”) of TMates or other entities. You are not authorized to use any such Marks without the express written permission of TMates. Ownership of all such Marks and the goodwill associated therewith remains with us or those other entities.
You may deactivate your Account and end your registration at any time, for any reason, by sending an email to support@TMates.com. TMates may suspend or terminate your use of the Site, access to the Platform, Account, and/or registration for any reason at any time. Subject to applicable law,
TMates reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Site pursuant to its internal record retention and/or content destruction policies. After such termination, TMates will have no further obligation to provide you access to the Platform, except to the extent we are obligated to provide you access to your health records or Treating Providers are required to provide you with continuing care under their applicable legal, ethical and professional obligations to you.
We may, at our sole discretion, change, add, or delete portions of these Terms of Use at any time on a going-forward basis. Continued use of the Site and/or the Platform following notice of any such changes will indicate your acknowledgment of such changes and agreement to be bound by the revised Terms of Use, inclusive of such changes.
YOU EXPRESSLY AGREE THAT USE OF THE SITE AND THE PLATFORM IS AT YOUR SOLE RISK. BOTH THE SITE AND THE PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TMates EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, TITLE, OPERABILITY, CONDITION, QUIET ENJOYMENT, VALUE, ACCURACY OF DATA AND SYSTEM INTEGRATION.
You acknowledge and agree that TMates does not provide medical advice, diagnosis, or treatment and is strictly an online technology platform and infrastructure for connecting patients with independent third-party Treating Providers, including physicians and other Treating Providers in the TMates network. You acknowledge and agree that the Treating Providers using the Platform are solely responsible for and will have complete authority, responsibility, supervision, and control over the provision of all medical services, advice, instructions, treatment decisions, and other professional healthcare services performed and that all diagnoses, treatments, procedures, and other professional health care services will be provided and performed exclusively by or under the supervision of Treating Providers, in their sole discretion, as they deem appropriate.
YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL TMates OR ITS OFFICERS, EMPLOYEES, DIRECTORS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR THE PLATFORM, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE.
To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
You agree to indemnify, defend and hold TMates, its officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers harmless from and against any claim, actions, demands, liabilities, and settlements, including without limitation reasonable legal and accounting fees (“Claims”), resulting from or alleged to result from, your violation of these terms and conditions. In addition, you agree to indemnify, defend and hold harmless your Treating Provider(s) from and against any third-party Claims resulting from your lack of adherence to the advice or recommendation(s) of such Treating Provider.
TMates makes no representation that all products, services, and/or material described on the Site or the Platform available through the Site are appropriate or available for use in locations outside the United States or all territories within the United States.
These Terms of Use and your use of the Site shall be governed by the laws of the State of Florida without giving effect to the principles of conflict of laws. Any dispute arising under or relating in any way to these Terms of Use will be resolved exclusively by final and binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association, except that either party may bring a claim related to intellectual property rights, or seek temporary and preliminary specific performance and injunctive relief, in any court of competent jurisdiction, without the posting of a bond or other security. The parties agree to the personal and subject matter jurisdiction and venue of the courts located in Miami-Dade County, Florida, for any action related to these Terms of Use.
You understand that by checking the “agree” box for these Terms of Use and/or any other forms presented to you on the Site, you are agreeing to these Terms of Use and that such action constitutes a legal signature. You agree that we may send to you any privacy or other notices, disclosures, or communications regarding the Platform (collectively, “Communications”) through electronic means including but not limited to: (1) by e-mail, using the address that you provided to us during registration, or (2) by posting the Communications on the Site. The delivery of any Communications from us is effective when sent by us, regardless of whether you read the Communication when you receive it or whether you actually receive the delivery. You can withdraw your consent to receive Communications by email by canceling or discontinuing your use of the Service.
No waiver by the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.
TMates devotes considerable effort to optimizing signal strength and diagnosis deficiencies but is not responsible for the internet or data bandwidth and signal of your mobile device.
These Terms of Use, the Privacy Policy, and the Notice of Privacy Practices constitute the complete agreement between you and us with respect to their subject matter and supersede any prior agreement or communication. Such agreement is solely for your and our benefit and is not for the benefit of any other person except for our successors and assigns. We may assign, transfer, or otherwise dispose of our rights and obligations under this agreement at any time without notice. You may not assign this agreement or transfer any rights to use the Site and the Platform.
Please report any violations of these Terms of Use to support@tmates.com.
